Speed through inspection questions that cannot be answered using the Cannot Answer feature.
This feature is as simple as selecting the reason from a predefined set of options and attaching supporting photos or videos. The reason will be highlighted in the inspection report, giving the client all the context they need.
How does it work?
When prompted with a question that cannot be answered, locate the section labeled Cannot Answer and click the toggle to the on position to indicate the question cannot be answered. The screen will display three options: Not present, No access, and Other to specify the reason why the question could not be answered.
When Not present or No access is selected, a text box with a default comment for the respective option appears. Selecting Other requires you to input the reason manually inside the text box
When "Not present" is selected.
When “Other” is selected, the user inputs the reason why and attaches a supporting picture or video.
It is recommended and sometimes required, to attach photos or videos to support the option selected.
When I select Cannot Answer and choose one of the default options, is that then considered a limitation?
Yes. When Cannot Answer is selected along with one of the options, the system automatically flags the response as a limitation and presents it as such in the report.
Because this is automated, whenever Cannot Answer is used, it will not appear in the app's Limitation section.
What does this look like on the report when I select Cannot Answer?
The Cannot Answer response is presented in the report's corresponding System and Subsystem sections and marked as a Limitation, including details such as a description and media (if available).
What will happen to the photos or videos I attached to the question if I accidentally toggle Cannot Answer on?
The original photos and/or videos will remain available and attached. To continue, simply toggle Cannot Answer off. Any answer response previously selected will need to be chosen again.
Because the Cannot Answer option is toggled on, the photos will be reassigned to one of the Cannot Answer options when selected.
What happens to the photos or videos attached to the question if I accidentally toggle Cannot Answer off?
The original photos and/or videos will remain available and attached. To continue, simply toggle Cannot Answer on. Any previous selection must be selected again.
Similarly, any comments inputted in the text box must be rewritten.
Further questions?
You can reach our Customer Success Team by emailing hello@inspectify.com.