Contractor Score

Understanding Your Contractor Score

The Contractor Score is part of Inspectify's Analytics tab, designed to help you understand and track your performance on our platform. This article explains what the Contractor Score is, how it's calculated, and how you can improve it.

What is the Contractor Score?

Your Contractor Score is a number out of 100 that reflects how consistently you complete and deliver jobs on time, and how accurately and thoroughly you produce your reports. It is calculated based on your activity from the last 30 days.

In addition to your score, the Analytics tab also shows:

• The total count of jobs completed in the last 30 days
• The proportion of those jobs that included a late report, self-initiated reschedule/cancellation, or a report quality issue
• A list of issues currently impacting your score.

Factors Affecting Your Contractor Score

Your Contractor Score is affected by two categories of issues: scheduling & delivery and report quality.

Scheduling & Delivery

The following self-initiated actions impact your score:

• Late Report → A report published more than 24 hours after the first question is answered.
• Self-Initiated Reschedule → Any time you reschedule a confirmed job.
• Self-Initiated Cancellation → Any time you cancel a confirmed job.

Note: Customer-initiated cancellations and reschedules do not impact your score.

Report Quality

Report quality issues are flagged by our Ops Support team when reviewing completed reports and will impact your Contractor Score.

The following report quality issues affect your score:

• Visible Defect Missed → A non-cosmetic defect visible in report photos was not documented in the Deficiency Tool.
• Roof Inspection Quality → The roof was not walked or drone-inspected, and no adequate limitation was added.
• Incomplete Documentation → Areas visible in the walkthrough video or floor plan are missing from the report.
• Marked Visible Item As Not Present → An item clearly visible in report photos was marked as not present or skipped without a valid explanation.
• Electrical Panel Not Removed → A licensed inspector did not remove the panel cover and did not add a limitation explaining why.
• Instructions Missed → Template instructions, client-specific requirements, or Community Guidelines were not followed.
• Report Discrepancies → Contradictory information appears within the same report.
• Defect Noted Incorrectly → A defect was documented in General Notes or question responses instead of the Deficiency Tool.
• Incomplete Video Walkthrough → The walkthrough video misses areas, lacks required narration, is too short/fast, or is poor quality.
• Unnecessary Additional Photos → Photos are duplicated, irrelevant to the section, show the wrong appliance tags, or were taken at a different property.
• OCR Not Verified → Appliance data in the report does not match the appliance tag photo.
• Excessive Custom Defect Usage → A high volume of custom defects were used when defect library options were available.
• Professionalism → Unprofessional or inaccurate language used within the report or video narration — for example, using "Mold" instead of "Mold-like substance" or "Biological growth," or other inappropriate commentary in notes or defect descriptions.

Where Can I See My Contractor Score?

You can view your score in two places:

• Online dashboard → Analytics tab
• Inspectify app → Profile section

Why Does the Contractor Score Matter?

A high Contractor Score reflects a strong customer experience and directly impacts your access to job offers on the platform. Inspectors with higher scores receive priority access to available jobs.

How to Improve Your Contractor Score

Here are some practical tips to help maintain or raise your score:

• Submit reports within 24 hours of starting them.
• Only confirm jobs you are certain you can complete.
• Review your photos before submitting — make sure every visible defect is logged in the Deficiency Tool.
• Double-check that condition ratings in your report are consistent with your notes and photos.
• Follow all template instructions and Community Guidelines for each inspection type.
• Verify appliance tag data matches what you've entered before publishing.

Frequently Asked Questions (FAQ)

Q: How often is my score updated?

A: Your Contractor Score updates daily and reflects the last 30 days of activity.

Q: What happens if my score is low?

A: Inspectors with higher Contractor Scores receive priority access to job offers on the platform. Maintaining a high score ensures you remain competitive for available jobs in your area.

Q: Do customer-initiated reschedules or cancellations count against me?

A: No. Only reschedules and cancellations initiated by you impact your score.

Q: What if I had a one-time emergency that caused a cancellation or delay?

A: Single incidents may temporarily affect your score, but as the 30-day window rolls forward, those events drop off and your score will adjust.

Q: What happens if extreme weather causes a cancellation or delay?

A: Please notify us immediately at Hello@inspectify.com. As long as you communicate the weather-related delay or cancellation ahead of time, your reliability score will not be affected.

Q: Will more performance metrics be added?

A: Yes. The Contractor Score is just the beginning. We'll be adding more analytics in the future to help you better track and improve your performance.

Q: Who can see my Contractor Score?

A: Only users with admin access can see this dashboard, and the information remains private. If you're part of a larger franchise, you can easily update who has admin access by adjusting your permission settings in the dashboard.

Questions?

Reach out to our Partnerships team:

📧 partnerships@inspectify.com