Frequently Asked Questions by Inspectors

General Inquiries

• How does the Inspectify platform work?

  Inspectify connects clients to inspection partners nationwide. We collect all necessary details for an inspection and assign jobs to inspectors based on their services, location, and pricing. Inspectors receive ready-to-go jobs and simply need to perform the inspection.

• How do I sign up as an Inspector/Surveyor

  You can sign up on our website by creating an account and completing the onboarding process. This includes submitting required documentation, verifying your credentials, and selecting the types of inspections you want to offer.

  All Inspectors must carry general liability insurance (minimum amount determined by their state). They must also either hold a certification with InterNACHI/ASHI or be licensed if required by their state. Information on state licensing found here.

• What types of inspections does Inspectify offer?

  We offer a variety of inspections, including:

  • Home inspections (full-scope)
  • Site surveys
  • Insurance inspections
  • Specialty inspections (e.g., radon, sewer scopes, thermal imaging, and more)

• How are jobs assigned to inspectors?

  Inspectify matches jobs to inspectors based on availability, qualifications, location, and pricing. Inspectors can accept or decline jobs through their dashboard.

• How do I access my inspector dashboard?

  You received a link to your dashboard during onboarding. If you need it resent, please contact support or your Inspector Partnerships associate.

• How do clients receive their inspection reports?

  Clients will receive their reports digitally via email once the inspector uploads and submits them on the Inspectify platform.

• How do I update my contact information?

  You can update your contact details through your dashboard. If you encounter any issues, please reach out to support.

• What happens if an inspection cannot be completed due to unforeseen circumstances?

  If an inspection cannot be completed due to access issues, weather conditions, or safety concerns, notify Inspectify support immediately. We will coordinate with the client to determine the next steps.

• Who do I contact for payment issues?

  For payment-related questions, inspectors and surveyors should contact the Inspector Partnerships team. Clients with billing inquiries should contact Inspectify customer support.

• Can I change or add inspection services after onboarding?

  Yes! You can update your service offerings by reaching out to your designated partnerships associate or the Inspector Partnerships team.

Account Management

• How can I update my direct deposit information?

  Please contact your designated partnerships associate or email our Partnerships team to update your direct deposit information.

• How do I access my dashboard?

  You received a link to your dashboard during onboarding. If you need it resent, please reach out to us or your designated Inspector Partnerships associate.

• How do I update my contact information?

  You can update your email, phone number, or mailing address through your inspector dashboard. If you encounter any issues, reach out to support for assistance.

• How do I reset my password?

  Click "Forgot Password" on the login page and follow the instructions to reset it. If you still have trouble, contact support for further help.

• How do I update my banking or payment information?

  To change your direct deposit details, contact your designated Inspector Partnerships associate or email the Partnerships team for assistance.

• Can I modify my service areas?

  Yes, you can update the locations where you offer inspections. Contact the Partnerships team to make changes to your service area.

• How do I add or remove services I offer?

  To update your list of offered inspections, reach out to the Partnerships team. They can adjust your profile based on your qualifications and preferences.

• Where do I upload my credentials (license, insurance, etc.)?

  You can upload required documents through your inspector dashboard. If you need help, contact support or the Partnerships team.

• I can't access my dashboard. What should I do?

  If you're having trouble logging in, try resetting your password. If the issue persists, reach out to support for help accessing your account.

• How can I check the status of my background check?

  If your background check is in progress, check your email for updates from Checkr. If it has been delayed, contact support for further guidance.

• How do I deactivate my account?

  If you wish to pause or permanently deactivate your account, contact the Partnerships team to process your request.

• Why was my account suspended?

  Account suspensions can occur due to missing credentials, policy violations, or performance concerns. If your account is suspended, contact the Partnerships team to resolve the issue.

Service Offerings

• How can I add or change the services I offer?

  Contact your designated partnerships associate or email our Partnerships team to update your offered services.

• What types of inspections does Inspectify offer?

  Inspectify offers various inspections, including full-scope home inspections, site surveys, insurance inspections, and specialty inspections like radon testing, sewer scopes, and thermal imaging.

• Can I choose which types of inspections I want to perform?

  Yes, inspectors can select the services they offer based on their qualifications and preferences. If you need to update your service offerings, contact the Inspector Partnerships team.

• How do I add or remove services from my profile?

  To modify the types of inspections you offer, reach out to your designated partnerships associate or email the Partnerships team for assistance.

• Do I need specific certifications for certain inspections?

  Yes, some inspections, like radon testing or sewer scopes, require specialized certifications. If you’re unsure whether you qualify for a particular service, check with the Partnerships team.

• Can I set my own pricing for inspections?

  Inspectify assigns jobs based on pre-arranged pricing. If you’d like to discuss pricing adjustments, contact the Partnerships team.

• Are there opportunities for ancillary services?

  Yes, in addition to standard home inspections, inspectors can perform add-on services like termite inspections, mold testing, and foundation assessments. If you’re interested in offering these services, contact the Partnerships team.

• Do I need to bring my own tools and equipment?

  Yes, inspectors must provide their own tools, including moisture meters, thermal cameras, and other specialized equipment, depending on the type of inspections they perform.

• Can I offer inspections in multiple states?

  If you’re licensed in multiple states, you may be eligible to perform inspections in different regions. Contact the Partnerships team to update your service areas accordingly.

Scheduling and Appointments

• What should I do if I need to cancel or reschedule an inspection?

  Please inform us as soon as possible (within 24 hours, preferrable) so we can notify the client and arrange alternatives.

• How do I receive inspection job offers?

  Inspectors are notified of available jobs through their dashboard and email. Jobs are assigned based on location, availability, and qualifications.

• Can I accept or decline jobs?

  Yes, inspectors have the flexibility to accept or decline jobs based on their schedule. However, frequent declines may impact job availability.

• How do I reschedule an inspection?

  If you need to reschedule an inspection, notify Inspectify as soon as possible so we can coordinate with the client.

• What should I do if I can’t complete an inspection at the scheduled time?

  Contact Inspectify immediately if you encounter an issue that prevents you from completing an inspection. We will work with the client to determine the next steps.

• Can I set my own availability for jobs?

  Yes, you can update your availability through your dashboard to ensure you receive job offers that fit your schedule.

• What happens if a client cancels an inspection?

  If a client cancels, Inspectify will notify you as soon as possible. In some cases, cancellation fees may apply depending on the timing and circumstances.

• Do I need to confirm the appointment with the client?

  Inspectify typically coordinates scheduling with the client, but inspectors should review job details in their dashboard for any specific instructions.

• What if I arrive at the property and can’t access it?

  If you cannot access the property, contact Inspectify immediately so we can assist in resolving the issue.

• Can I schedule multiple inspections in one day?

  Yes, inspectors can accept multiple jobs in a day, as long as they have enough time to complete each inspection thoroughly.

• How far in advance are inspections scheduled?

  Scheduling timelines vary, but most jobs are assigned at least 24–48 hours in advance. Some may be available on shorter notice.

Payment and Compensation

• How do I get paid for completed inspections?

  Inspectors are paid via direct deposit after successfully completing an inspection and submitting the required report.

• When will I receive payment for my inspection?

  Payments are typically processed within a set timeframe after the inspection report is approved. If there are delays, contact the Partnerships team for an update.

• How can I update my banking information for payments?

  To update your direct deposit details, reach out to the Partnerships team for assistance.

• What should I do if I haven’t received my payment?

  If your payment is delayed, check your inspector dashboard for status updates. If the issue persists, contact the Partnerships team.

• Are there any fees deducted from my payment?

  Inspectify does not charge inspectors for job assignments, but standard processing fees may apply depending on the payment provider.

• Do I receive a breakdown of my earnings?

  Yes, you can view your payment history and earnings breakdown in your inspector dashboard.

• Is there a cancellation fee if a client cancels last minute?

  Depending on the timing of the cancellation, inspectors may be eligible for a partial fee. Contact support if you believe a cancellation fee applies.

• Can I negotiate my rates for inspections?

  Inspectify assigns jobs based on pre-set pricing. If you’d like to discuss rate adjustments, contact the Partnerships team.

• Do I receive a tax form for my earnings?

  Yes, inspectors who meet the earnings threshold will receive the appropriate tax documentation (e.g., 1099) at the end of the year.

• Can I receive payment through a method other than direct deposit?

  Currently, Inspectify processes payments exclusively through direct deposit.

Technical Support

• What do I do if I can't add photos or publish the report?

  Ensure your app is updated to the latest version. If issues persist, contact our support team for assistance.

• I’m having trouble logging into my account. What should I do?

  Try resetting your password using the “Forgot Password” option on the login page. If you still can’t access your account, contact support for assistance.

• Why am I not receiving job notifications?

  Ensure your email and notification settings are enabled in your dashboard. If you’re still not receiving job alerts, contact support to verify your account status.

• My dashboard isn’t loading correctly. How can I fix this?

  Try clearing your browser cache or using a different browser. If the issue persists, report it to technical support.

• I uploaded my inspection report, but it’s not showing as submitted. What should I do?

  Double-check your submission in the dashboard and refresh the page. If the report still doesn’t appear, contact support to confirm receipt.

• How do I update my profile information?

  Most profile details can be updated in your dashboard. If you’re unable to make changes, reach out to support for help.

• Why is my scheduled job not appearing in my dashboard?

  There may be a delay in updating job assignments. Try refreshing the page or logging out and back in. If the job is still missing, contact support.

• What should I do if I encounter an error while uploading photos or documents?

  Ensure your files meet the required format and size limits. If you continue to experience issues, try a different device or browser, and contact support if needed.

• The mobile app is crashing or not working properly. How can I fix this?

  Check for app updates in the app store and restart your device. If problems persist, uninstall and reinstall the app or report the issue to technical support.

• How can I enable push notifications for job updates?

  Ensure notifications are enabled in your device settings and within the Inspectify app. If you still don’t receive notifications, contact support.

• I received an error message while submitting my background check. What should I do?

  Check your email for details from Checkr and follow any instructions provided. If the issue persists, contact support for further assistance.

Inspection Procedures

• What are the most common items to inspect during a Move-In inspection?

  During a Move-In inspection, check the interior condition, doors and windows, plumbing, electrical systems, appliances, safety features, HVAC, exterior, and garage.

• What are the standard procedures for completing an inspection?

  Inspectors must follow the specific scope of work outlined in their job details, complete all required tasks, document findings with photos, and submit a detailed report through the Inspectify platform.

• How do I know what to include in my inspection report?

  Each job comes with specific guidelines. Inspectors should carefully review the instructions in their dashboard and ensure all required information, photos, and notes are included before submitting.

• What should I do if I discover a major issue during the inspection?

  Document the issue thoroughly with photos and notes, include it in the report, and, if required, notify the client or Inspectify support for further instructions.

• How long should an inspection take?

  Inspection times vary depending on the job type. Full home inspections typically take 2–3 hours, while smaller jobs, like site surveys or insurance inspections, may take less time.

• Do I need to communicate with the client during the inspection?

  For most jobs, direct communication is not required unless specified in the job instructions. If the client is present and has questions, provide objective information based on your findings.

• What should I do if I cannot access part of the property?

  If you encounter locked areas, missing keys, or any access issues, document the situation with photos and inform Inspectify immediately for next steps.

• Are re-inspections required if an issue prevents completion?

  If a job cannot be fully completed, Inspectify will determine whether a re-inspection is necessary. Inspectors will be notified if they need to return.

• What tools and equipment am I required to bring?

  Inspectors should bring the necessary tools based on the job type, such as a moisture meter, thermal camera, ladder, or drone for roof inspections if applicable.

• How do I handle special inspection requests?

  If a job includes specific requests beyond the standard scope, follow the instructions in your dashboard. If the request is unclear, contact support for clarification.

• What should I do if a client disputes my inspection findings?

  Direct the client to Inspectify support for resolution. Ensure that your report is accurate, detailed, and includes clear photos to support your findings.