What are the Inspectify Community Guidelines?

Whether you’re inspecting your 1st or 500th property with Inspectify, it’s important that you know what to expect and how to be successful. These guidelines have been developed to ensure every experience on our platform feels safe, professional, and positive for service providers, customers, and residents.

As you know, many of Inspectify’s customers are purchasing homes from afar and count on a thorough report to be their eyes on-site. We trust our service providers to follow local standards of practice and benchmarks identified by trusted associations. However, there are some unique needs of our clients that we want to share so that you can build consistent, high-quality reports—and empower them to discover and care for their property investment as if it’s their own home.

Professional Standards

Success begins with professionalism. When working on behalf of Inspectify, adhere to these standards:

• Carry Valid Credentials: Always present proper identification, including your name, company affiliation, and certifications or licenses, when on the job.
• Maintain Confidentiality: Avoid sharing specific client details, such as addresses, personal information, or anything contained in reports, with unauthorized parties. Any feedback or commentary about the home should only be provided through official channels—not to parties on-site.
• Act Professionally in Conduct and Appearance: Treat homeowners, residents, agents, and others on-site with courtesy and respect. Maintain a professional demeanor when interacting with others, and dress appropriately for inspections to reflect the standards of the role.
• Use Social Media Responsibly: Obtain written consent from Inspectify before sharing any posts related to your work. Do not share photos, videos, or details of jobs without prior approval. Posts must maintain professionalism and respect industry standards.
• Share Concerns Through Proper Channels: Direct questions, concerns, or suggestions about processes, templates, or expectations to Inspectify support—never to clients or other unauthorized parties.

Safety and Accountability

Safety and accountability are vital to your success. Keep these principles in mind:

• Authorized Personnel Only: Minors, pets, and unauthorized individuals are not permitted at job sites for safety and compliance reasons.
• Handle Issues Promptly: If you encounter an obstacle that prevents the start or completion of a job, such as problems with access or safety concerns, please contact Inspectify immediately.
• Avoid Making Promises on Behalf of Inspectify: Do not make guarantees, commitments, or promises on Inspectify’s behalf. Direct all inquiries or concerns to the Inspectify team.

Deliver Reliable, Quality Service

Consistency and attention to detail are key to success. Follow these guidelines to ensure high-quality service:

• Honor Schedules: Adhere to job timelines and notify Inspectify as early as possible of any potential delays or issues.
• Follow Work Order Instructions: Adhere to all instructions provided in the work order to meet client expectations. If you have questions or require clarification, contact Inspectify support before proceeding.
• Address Obstructions: If personal belongings block access, politely ask the occupant to move them if they are able. If not, document the limitation with a photo and explanation in the report.
• Report Limitations Clearly: If any tasks cannot be completed, include detailed limitations in the report to keep clients informed.
• Upload Reports Same-Day: Whenever possible, complete and submit your report on-site to ensure timely delivery to the client.

Pro Tips for Producing Exceptional Reports

To deliver reports that clients value, follow these best practices when requested:

• Capture clear, high-quality photos and videos of the property’s interior and exterior. Learn more here.
• Test appliances, when requested, and document photos and serial numbers.
• Identify and document partial or previous repairs throughout the property.
• Highlight “red flags” or items of concern, even if they are not listed as deficiencies, when requested.
• Note and photograph cosmetic defects in the report, if specified by the client.
• Remove electrical panel covers safely to identify concerns like double-tapped wires.
• Use preferred roof inspection methods, such as walking or drones. If these methods are unavailable or unsafe, include limitations in the report and utilize alternatives (e.g., pole cameras or ladder-level photos).

What Happens if Guidelines Aren’t Followed?

Failure to follow these guidelines may result in coaching, temporary suspension, or removal from the platform. Actions will be determined on a case-by-case basis, based on the severity and impact of the issue.

While we’re dedicated to our commitment to quality reporting, we understand that these guidelines aren’t for everyone. Behaviors that violate the Master Inspection & Services Agreement (Section 4), such as refusal to answer template questions, may result in removal from the platform.