Troubleshooting Account Issues

Our Customer Success team is responsible for helping you resolve account-related issues, including difficulty accessing accounts and resetting passwords.

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Using your Temporary Password to log into your account for the first time

Clients are encouraged to attempt basic troubleshooting steps, such as requesting a new password. In most cases, clients will need to utilize the Temporary Password that was provided via email during the account setup process to create a new password for your account. See an example of the "Access your Inspectify Account!" email below.

 

 

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Resetting your account password via the Inspectify Website or Client Dashboard 

1. Go to the Inspectify Website and select the appropriate login option for you.
2. Use the "Forgot your password?" button to receive a temporary password.
3. Enter your email or phone number to reset your existing password via email.

Resetting Your Account Password Via The Inspectify App

1. Open the Inspectify App and click the "Forgot Password" button.
2. If you have an existing account, type in your email address and click "Send reset email".
3. If you do not have an existing account click the "Create an account" button (seen above in Step 1) and follow the instructions to get your account set up properly.